LEGAL
Privacy policy
How we collect, use, and protect your personal information when you shop with Mercato.
Last updated 12 June 2026
What we collect
We collect the information you give us when you create an account or place an order, such as your name, contact details, delivery address, and order history, along with technical data like your device type and IP address.
How we use it
We use your information to process orders, provide customer support, prevent fraud, and, where you have agreed, send you marketing about products we think you will like. You can opt out of marketing at any time.
Cookies & analytics
We use cookies and similar technologies to keep the store working, remember your basket, and understand how the site is used. You can manage non-essential cookies through the banner or your browser settings.
Sharing & processors
We share data only with trusted processors who help us run the store, including payment providers, delivery partners, and analytics services, under contracts that require them to protect your information.
We never sell your personal data.
Your rights
You have the right to access, correct, or delete the personal data we hold about you, and to object to certain processing. To make a request, contact us using the details below.
Data retention
We keep your information only for as long as needed to fulfil orders, meet legal and tax obligations, and resolve disputes. After that it is securely deleted or anonymised.
Security
We use encryption, access controls, and regular reviews to protect your data. No method of transmission is completely secure, but we take reasonable steps to keep your information safe.
Children
This store is intended for adults. We do not knowingly collect personal information from children under 16; if you believe a child has provided us data, please contact us and we will remove it.
Contact
Questions about your privacy or a data request? Email our team and we will respond promptly.
privacy@mercato-store.example