HELP CENTER
Refund policy
How and when we issue refunds, what is eligible, and what to do if something does not look right.
Last updated 12 June 2026
Eligibility
Refunds are available on eligible items returned within 30 days of delivery, provided they are in their original condition with tags, accessories, and packaging included. Items marked final sale are excluded unless they arrive faulty.
Refund method & timing
Approved refunds are sent back to your original payment method. Once we process the return, most banks and card providers post the credit within 5 to 10 business days.
Original shipping costs
The original shipping charge is refunded only when the entire order is returned because of an error on our side, such as a damaged or incorrect item. Standard outbound shipping is otherwise non-refundable.
Sale items
Discounted products can be refunded only when the item page or checkout confirmation does not state that the product is final sale. If a sale item is eligible, the refund amount matches the price you paid.
Partial refunds
In some cases we may issue a partial refund when an item is returned with missing tags, incomplete packaging, visible signs of use, or damage that is not due to transit. We?ll always explain the reason before the refund is finalized.
Late or missing refunds
If you have not received a refund after 10 business days, first check with your bank or card provider. If the refund still does not appear, contact our team and we?ll investigate the status for you.
Contact
Questions about a refund? Reach out with your order number and we?ll help as quickly as possible.
help@mercato-store.example